Terms & Conditions

Please read our Terms and Conditions carefully before purchasing any of our classes or booking any parties or events. By paying for a class, party, or event, you are confirming your agreement to be bound by the Terms and Conditions.

Payment

Classes

    1. Payment must be made on our website in full at the time of booking a class. We are unable to take bookings for classes over the phone or via email.

    2. Payment for all orders must be paid by Debit or Credit Card.

    3. When your booking is complete and successfully processed, you will receive an email confirming your place in the class. If you do not receive a confirmation email, please contact info@icingbliss.com.au to confirm your email address.

Parties and group bookings

    1. Bookings for parties or group events must be made by completing the enquiry form on the website in the first instance. A minimum of 8 people is required for parties or group events. The maximum number is 14.

    2. Full payment is due 10 days before the event via bank transfer. If party guests or group members are no longer able to attend, Icing Bliss must be notified at least 5 days before the event to claim a refund for those individuals, if the group is still over the minimum number requirement. Refunds cannot be given after this date.

General

    1. Icing Bliss reserves the right to amend or increase any prices at its own discretion and without notice. Prices may change at any time; this will not affect any classes or parties/group bookings that have already been paid for.

    2. All amounts are payable in Australian dollars. Any currency conversion costs, or other charges incurred in making a payment shall be borne by you.

    3. Unfortunately, we are unable to hold or reserve places in any classes.  

Cancellation

    1. Once you have paid for a class, we are unable to give a refund under any circumstances. You can, however, transfer the booking to another person or receive a credit note (valid for 6 months) if you cancel your place at least 7 days prior to your class. Money or goods cannot be exchanged for a credit note under any circumstances.

    2. Transfers of a booking to another person can be made up to 24 hours before the class by contacting info@icingbliss.com.au.

    3. Please check the dates and times of classes carefully before you book. Classes are sometimes booked many months in advance and any late cancellations mean that a place may have been denied to another individual.

    4. All reasonable measures will be taken to ensure that classes run as scheduled. In the unlikely event that Icing Bliss has to cancel a class or party/event booking due to low attendance, illness or other matters outside of our control, we will notify attendees immediately and offer a place on another date for the same class or a suitable alternative. If such arrangements cannot be made, a refund will be offered.

    5. Icing Bliss cannot be held liable for any money spent by attendees, such as travel, accommodation etc. If Icing Bliss must cancel a class and you have already made travel purchases, we can only refund you for the price you paid for the class.

Changes to our classes, parties and events

    1. We reserve the right to change the price of our classes, parties, or events at any point.

    2. The listing image for each class is an example of the style of cupcake or cookie you will make. Icing Bliss reserves the right to change a design and style of the final product you will make during the class, party, or event.

Health and safety

    1. Attendees will be expected to comply with food preparation standards, including keeping work surfaces clean, cleaning their hands appropriately, and keeping their hair tied back.

    2. Any ingredients Icing Bliss provides are ‘in-date’ products.

    3. All attendees should wear shoes with flat, non-slip soles and covered toes.

    4. Smoking and vaping are not permitted inside the studio.

    5. Animals are not permitted inside the studio.

COVID-19 procedures

    1. Our class instructors are fully vaccinated against COVID-19.

    2. We are committed to the safety and well-being of everyone in our community. We kindly ask that all attendees exercise personal responsibility and not attend a class or party/group event if they are feeling unwell.

Medical conditions and dietary requirements

    1. Our cakes and cookies contain eggs, dairy, and gluten. We can provide gluten-free options if given sufficient notice. Unfortunately, we cannot cater for other special dietary requirements. If you have any allergies or medical conditions that we should be aware of, please inform us in advance of booking and consider whether the studio is an appropriate environment for you. Attendees with food allergies must disclose to Icing Bliss if they have been prescribed an EpiPen.

    2. Our studio is located on the first floor (upstairs), and we do not have a lift. All attendees will be required to take the stairs to reach the studio.

Class attendance

    1. The minimum age to attend a class varies. Attendees are asked to check that they fulfil the age requirements before booking a class. Any attendee under the specified minimum age may be asked to leave the class and no refund will be given.

    2. Any attendee who is intoxicated, disruptive, abusive or violent towards Icing Bliss staff will be asked to leave. In such circumstances, no refunds will be given.

    3. Each class purchase entitles only one person to attend, unless otherwise specified. Due to limited space, parents/guardians of a child who is attending a class are not able to stay. 

    4. Attendees should arrive on time, no more than 10 minutes before the scheduled start-time. Attendees who arrive more than 30 minutes late for a class will be unable to participate as they will be too far behind, and it would be unfair to the other attendees if the teacher has to spend time helping them catch up. In this instance, late attendees will lose their booking and will not be able to transfer to another date or receive a refund.

Liability

    1. Icing Bliss accepts no responsibility for the loss or damage of any personal property or for any liability (to the fullest extent permitted by law). Please do not bring any valuables with you, including jewellery that you may wish to remove when baking.

    2. Icing Bliss is not responsible for your vehicle parked outside the studio. Please do not leave any valuables on display in your vehicle.

    3. Attendees may be held financially responsible for any damage to, or loss of Icing Bliss property during the class or party/group event. The cost of repairing any damage to equipment or other parts of the property as a result of inappropriate conduct will be charged to the person (or their parent/guardian) involved.

    4. Icing Bliss will not be liable for any loss or illness suffered by you which is indirect, special, or consequential. You release and at all times indemnify and keep indemnified Icing Bliss and its employees and volunteers (referred to as “Those Indemnified”) from and against all actions, claims, proceedings and demands (including those brought by third parties) which may be brought against Those Indemnified, whether on their own or jointly with you and whether at common law, under tort (including negligence), in equity, pursuant to statue or otherwise, in respect of any loss, death, injury, illness or damage (whether personal or property, and whether direct or consequential, including consequential financial loss), arising directly or indirectly out of or in connection with any product sold by Icing Bliss or the attendance and/or participation in an Icing Bliss class, party or event. The indemnity will extend to all costs (including reasonable legal costs), damages and expenses incurred by Icing Bliss.

    5. If an attendee does not comply with Icing Bliss’ Terms and Conditions, they should not participate in the class or event, and if they chose to participate, they do so at their own risk. Icing Bliss accepts no liability whatsoever for the attendee’s participation.

Waiver

In consideration of being permitted to participate and/or attend an Icing Bliss class or event, to the extent permitted by law, the Person (as the case may be) hereby forever waives, releases, covenants not to sue, and discharges Icing Bliss from any and all claims, actions, suits, demands, losses and other liabilities arising from and/or in relation to loss of property, any death, physical or mental injury resulting from or in connection with a Person’s attendance and/or participation (including consumption) in the Icing Bliss class or event (including but not limited to any allergic reaction) or the ordinary negligence of Icing Bliss that the Person may have arising out of his/her attendance and/or participation in the Icing Bliss class or event.

Photography

    1. Attendees are not permitted to record any classes. You are welcome to photograph your own work and post it on social media.

    2. Icing Bliss may take photographs during the class. If you do not want to be photographed, please tell us at the time. We may use these photographs on our website or social media but are not limited to these.

Copyright / Acceptable Usage

    1. Full copyright of class content is retained by Icing Bliss. Any class notes/reference material are provided to support attendees with their own cake decorating and are issued for personal use only.

    2. Considerable work has gone into the development of our classes. The sharing of class materials by print, press, photocopy, email, blogs, internet, or any digital transfer medium is strictly prohibited without the express written permission of Icing Bliss. If in doubt, please ask about what is, and is not, acceptable usage.

General

    1. Icing Bliss reserves the right to update, change or replace any part of these Terms and Conditions at any time by posting updates and changes to our website. It is your responsibility to check the website periodically for changes. By continuing to access the website, you agree to be bound by the amended Terms and Conditions.

    2. We have done our best to ensure our descriptions and content on our website are accurate, but we cannot be held responsible for any errors.

    3. These Terms and Conditions shall be governed by, and construed in accordance with the laws of Australia.

Contact Us

If you have any questions about these Terms and Conditions, please contact us at info@icingbliss.com.au.